EMAIL SUPPORT
Tell us what happened and what you already tried.
Include the exact screen or action involved and any error text. Do not email a backup file, full financial history, passwords, payment details, or other sensitive information.
COMMON QUESTIONS
Can support recover deleted records?
No. X Money Ledger has no server copy and the developer cannot access your device. Restore is possible only from a .xmoney backup that you exported and retained.
Why are my records not on another device?
The app does not provide automatic cloud sync. Export a backup on the first device, move that file using a destination you trust, and restore it on the other device.
Does X Money Ledger connect to a bank?
No. It never connects to banks, cards, payment accounts, or financial institutions. All ledger entries are created and maintained by you.
Where do I request a refund?
Google Play or Apple App Store processes the purchase. Use the purchase history and support options in the store where you bought the app.
Backup, restore, and deletion
Start with the data control guide. It explains how to create a backup, restore a selected file, delete local records, and remove exported copies from other services.
Privacy questions
The privacy policy explains local app storage, user-initiated exports, store purchase processing, support email, and basic website delivery logs. Use the email above for a privacy request.